Customer Service Policy

We are committed to providing professional, efficient, and customer-oriented shopping services for all global users. This Customer Service Policy standardizes our service rules covering order processing, logistics distribution, after-sales service, transaction specifications and customer consultation, aiming to ensure every user enjoys a safe, transparent and worry-free shopping experience.

Order & Transaction Rules

All transactions on our website are uniformly settled in United States Dollars. All displayed product prices are final and transparent without hidden fees. Once your payment is successfully confirmed, your order will enter the processing queue automatically. We will complete order sorting, packaging and shipment within the standard processing cycle to ensure timely delivery of your lip care products.

Logistics Service Rules

We provide free worldwide shipping for all orders with no minimum purchase limit. All shipping fees, customs duties and cross-border related taxes incurred during transportation are fully undertaken by our store. Customers do not need to pay any additional fees during order placement, package clearance and receipt. After shipment, the package will be delivered to the destination within the standard global transit period. Users can track the logistics status in real time through the order page.

After-Sales Service Rules

We support standardized return and after-sales services to protect customers’ legitimate rights and interests. Customers can initiate return applications within the valid return period after receiving the goods. All returned products need to keep original, unused and intact packaging. After we receive and verify the returned items, the refund will be processed within the standard refund cycle, and the fund will be returned through the original payment channel.

Customer Consultation & Support

We provide full-cycle customer service support for order consultation, logistics inquiry, product consultation, after-sales application and policy interpretation. If you have any questions or demands during shopping and after-sales process, please contact our official customer service team through the website contact page. We will respond actively and solve your problems professionally.

Service Commitment

We always adhere to the principle of customer first, standardize all service links, and continuously optimize service quality. We strictly abide by the pricing, logistics and after-sales commitments announced on the website, and provide consistent and reliable service standards for all global customers. We will actively communicate and properly handle all user feedback to improve your shopping experience.

Policy Adjustment Instructions

We reserve the right to adjust and optimize this customer service policy according to business development and service upgrade needs. The updated policy will be displayed on this page in real time. Your continued use of the website services means that you accept the latest policy terms.

$1.16; ~~$3.88~~; $1.16
Unit price: per